Aston Hall Hotel is committed to making our facilities, services, and experiences accessible and welcoming for all guests, including those with disabilities or specific access requirements.
We encourage prospective guests to contact us in advance to discuss individual needs, so we can make all reasonable adjustments to ensure a comfortable stay.
Arrival & Parking
- Large, tarmac car park on a single level with approximately 160 spaces.
- Three clearly marked accessible parking bays close to the main entrance, plus a drop-off point.
- Car park is well lit and covered by CCTV.
Main Entrance & Reception
- Gentle slope leading to the front entrance (door width: 115 cm).
- Assistance bell provided at the entrance.
- Reception desk height: 96 cm, with a lower section for wheelchair users.
- Reception area has natural daylight and spotlighting.
- Staffed 24 hours a day.
Public Areas
- All public areas are on the ground floor and level throughout.
- Mixture of carpeted and tiled flooring.
- Lounge areas offer seating at various heights.
Toilets
- Accessible toilet with wheelchair access located centrally on the ground floor.
- Additional ladies’ and gents’ toilets available nearby.
- All toilet floors are wood, tiled or safety flooring.
Restaurant & Bar
- Located on the ground floor with level access from reception and public areas.
- Restaurant is carpeted; all furniture is movable.
- Menus available in large print on request.
- Full table service provided. Continental breakfast is buffet-style but can be served to the table on request.
- Bar and lounge have carpeted flooring, movable furniture, and seating at different heights. Table service is available all day.
Conference & Function Suites
- Most function rooms are on the ground floor with level access.
- Some rooms (Dixon and Bead) are not step-free.
- Dedicated ladies’ and gents’ toilets are located near the Lagonda and Virage suites.
Bedrooms
- No ground-floor bedrooms are available in the Main House.
- In the West Wing, there are 8 ground-floor rooms, including one fully accessible room featuring:
- Wheelchair access throughout.
- Wet room with roll-in shower, grab rails, and emergency pull-cord alarms linked to reception.
- Additional bedrooms are located on the 2nd and 3rd floors of both the Main House and West Wing:
- West Wing rooms are accessible by lift.
- Main House rooms are only accessible by stairs (no lift).
- Bathrooms vary: some with showers over baths, others with separate showers and baths.
- All bedrooms include:
- Direct dial telephone and free internet access.
- Remote control flatscreen TV.
- Natural daylight, ceiling spotlights, and bedside lamps.
- Please let us know at the time of booking if you require extra space for mobility or any specific facilities.
General Information
- Luggage assistance available at all times.
- Assistance dogs are welcome in all areas.
- Fire safety:
- Smoke detectors fitted in all bedrooms and public areas.
- Fire alarm system is audible only and tested every Monday at 11:00 am.
- Main fire escape is external; exits and assembly points are clearly marked.
- Emergency procedures are displayed in each bedroom and in the guest compendium.
- Guests requiring assistance in an emergency are asked to notify reception on arrival and complete the registration card accordingly.
- Emergency information can be communicated verbally on request.
Website Accessibility
We are committed to making our website easy to use for everyone. Our site is designed to:
- Be compatible with screen readers and other assistive technologies.
- Use alternative text for images wherever possible.
- Allow users to adjust text size and zoom using their browser settings.
- Present information with clear headings, plain language, and good contrast.
If you experience any difficulty using our website, please contact us directly and we will be happy to provide the information you need in an alternative format.
